Notes on Different types of customers

Dealing with guest complaints why do customers complain? Customers complain princip eithery because of bad customer returns The product they accepted is of bad quality not happy because of the rung Delayed flights not good service blowzy accommodation product they received was not as it was descriptive. Not a not seats on the plane not getting what they want queues why do organizations need to know about customer complaints? To bear their disposition keep virtuoso customer happy expand business keep customers keep business to improve o fix one problem How to deal with customers?Offer a force out or a complimentary Item such as a drink. Food item etc. ) or a refund If they take It hike accept If want to speak to the manager react a. s. A. P start by apologizing Dont interrupt whilst they ar complaining Ask whats wrong human face up to face move outer something else e-mail written communication remove it formal be sympathetic make shopping mall contact Listen sugg est the course of transaction check the customer is happy with the solution and ask them if there is anything else you can do for them. Keep equanimity keep customer informed at all times Why is It Important to resolve a complaint? O keep the customers happy so you will get customer loyalty so you dont get a bad image/reputation of you or the organization To prevent it from happening once more so I OFF quality of service they give how good their products are minimum commonplace of quality procedures they follow Equally With respect slightly Friendly Welcomed well With a attendful elan NIce Politely Regardless of the customer quality all customers have different needs. A chick party traveling to London for the weekend. Transfers Accommodation mathematical group accommodation rah receptionInformation on local nightlife Different types of customers Mobility Pre-boarding hamper Access Guides Wider corridors Handrails Ramps Treated with respect and equally peculiar(prenominal) seating Bigger facilities Information about excursions desirable for their needs Special cabins/accommodation specifically for the incapacitate Lifts Visually impaired Braille White fuck off Career Guide dogs Assistance Be in the altogether listening impaired Hearing aid Hearing loop Lip reader Sign lyric translator Speak loud and clearly Signs Devices to help them in case of an emergency el affair people, phone ringing, fire alarm going off Cultures/Countries Health documents Leaflets in their speech Maps in their language Treat them equally and with respect Helpful round Injection Visas/Passports Currency exchange Insurance interpreter Elderly/Confused Treated with respect testify empathy Speak slowly and clearly Make sure they understand the information they were confused about conference methods best suited to the customers needs. Hearing Written, await to face (For lip readers) Visual Telephone, Verbally Elderly Face to face, verbally Different language Writte n diagrams